FAQ

Frequently asked questions

Returns / Exchanges


Each product lists its own return/exchange policy. For items that accept exchanges: We accept exchanges within a 30 day window, starting from the day the product is shipped. The product being exchanged must be in a new, unused and unwashed condition. We do not cover shipping costs to return at this time, but will not charge shipping costs for the exchanged product. If you would like to make an exchange for a different size, or the product is damaged upon delivery, please contact us as soon as possible on our contact page, or at mintakacollection@gmail.com. We do not accept returns but if there are any issues with your order, please contact us.




Shipping


Our shipping times differ depending on the product, and each product's shipping information is in its description. Ready to ship products will be delivered within 5-10 days. Most made to order products take 5-10 days to be manufacured, and 5-10 days for shipping. Due to Covid19, production and shipping times may be delayed.




Sustainability


Our main partner is a clothing manufacturer that is based out of Southern California. We are able to create some of our products with recycled materials based off of what our manufacturer offers, and hope to one day be offering a combination of products made from recycled, hemp and bamboo fabric. A handfull of our other unique eco options are sourced from other countries through an ethical company providing fair wages(no sweatshops!) 1% of our profits are donated to protecting the planet, and each order means a new tree has been planted to help offset C02 emissions from shipping.




Customs


If you are interested in a custom art piece, or would like to order a product that is out of stock or out of a particular size, please reach out to us at mintakacollection@gmail.com, or on our contact page. We carry a small ready-to-ship inventory but are able to create many more made-to-order products.




Why is clothing made to order?


Made to order clothing means that it is ordered, and then created. As a small art and clothing brand, we do not carry a large inventory due to cost, and to cut down on over-production. Made to order products allow us to offer more products at better prices. This does make shipping a bit longer, but we believe it's worth the wait.




What is sublimation printing?


"Dye-sublimation printing is a computer printing technique which uses heat to transfer dye onto materials such as a plastic, card, paper, or fabric. The sublimation name was first applied because the dye was considered to make the transition between the solid and gas states without going through a liquid stage." - wiki so basically - its science. Dye-sublimation is also the most environmentally friendly, sustainable process possible in garment printing and production because it creates zero waste, and doesn't use any water in the process!




Is recycled polyster really sustainable?


Polyester is typically created from petroleum-based ingredients, and is one of the most used fabrics accounting for 65% of the fibres used in the textile and apparel industry. By switching to recycled indgredients, we are relying less on our earth's finite resources. The process of creating recyled polyester, or rPET, is also less polluting by generating 79% less carbon emissions than its virgin counterpart. By turning unwanted plastic bottles into clothing, we are also helping reduce plastic waste, meaning less plastic in our oceans and landfills! rPET does have its limitations, however, and it can't be recycled over and over again. So, as with all fashion, donate your clothes when you're done with them, and don't put them in the trash. TIP: Take your fashion sustainability after care up another notch and help cut down on microplastics! What are microplastics you may ask? When we wash our clothes, thousands of microfibres are released into our water systems no matter what fabric they are made of or where you got them (this includes thrifted clothing too). This becomes a problem with synthetic fibres since they are technically a plastic. There are filter bags you can buy to wash your clothes in, which will help keep microplastics out of our oceans, or you can install filters onto your washing machines!




Is recycled polyester toxic to wear?


The short answer is no. The main concern that people have is that recycled polyster could contain endocrine disruptors that could possibly exist within plastic water bottles. According to Dr. Martin Mulvihill, a researcher and advisor at the Berkeley Center for Green Chemistry, has seen no evidence that any of the terephthalates (which are not known to be endocrine disruptors in the first place) that exist in plastic water bottles actually leach into the water inside the PET water bottles, much less leach out of PET polyester clothing wearing it. So really, there is zero evidence that clothing made from recycled PET water bottles negatively impacts your health compared to other fabrics. The main concern, as with all fabrics, is what is used in the printing and dying process. That is why we use Oeko-tex certified organic, and all sublimation prints are made with high quality dies from our small manufacturer in California. read more here: https://ecocult.com/is-clothing-made-from-recycled-polyester-and-bottles-toxic/





mediumsucculent.jpg

FOR SPECIAL REQUESTS & ORDERS

CONNECT

SUBSCRIBE

HELP

© 2021 Mintaka Collection All Rights Reserved

0