FAQ

Question 1

Returns / Exchanges

Answer

Each product lists its own return/exchange policy. For items that accept exchanges: We accept exchanges within a 30 day window, starting from the day the product is shipped. The product being exchanged must be in a new, unused and unwashed condition. We do not cover shipping costs to return at this time, but will not charge shipping costs for the exchanged product. If you would like to make an exchange for a different size, or the product is damaged upon delivery, please contact us as soon as possible on our contact page, or at mintakacollection@gmail.com. We do not accept returns but if there are any issues with your order, please contact us.

Question 2

Shipping

Answer

Our shipping times differ depending on the product, and each product's shipping information is in in its description. Ready to ship products will be delivered within 5-10 days. Made to order products take 10-20 days to be manufacured, and 5-10 days for shipping. Due to Covid19, production and shipping times may be delayed.

Question 3

Sustainability

Answer

We are partnered with a clothing manufacturer that is 100% based out of Southern California. We are able to create some of our products with recycled materials based off of what our manufacturer offers, and hope to one day be 100% recycled. Our t-shirts are the only product not made in the US, but they are made with recycled fabric by an ethical company (no sweatshops!) 1% of our profits are donated to protecting the planet, and each order means a new tree has been planted.

Question 4

Customs

Answer

If you are interested in a custom art piece, or would like to order a product that is out of stock or out of a particular size, please reach out to us at mintakacollection@gmail.com, or on our contact page. We carry a small ready-to-ship inventory but are able to create many more made-to-order products.

Question 5

Why is clothing made to order?

Answer

Made to order clothing means that it is ordered, and then created. As a small art and clothing brand, we do not carry a large inventory due to cost. Made to order products allow us to offer more products at better prices. This does make shipping a bit longer, but we believe it's worth the wait.

Question 6

What is sublimation printing?

Answer

"Dye-sublimation printing is a computer printing technique which uses heat to transfer dye onto materials such as a plastic, card, paper, or fabric. The sublimation name was first applied because the dye was considered to make the transition between the solid and gas states without going through a liquid stage." - wiki so basically - its science.

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